Privacy Policy

At Capsential, we are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you visit Capsential.com or purchase products from our webshop.

By accessing or using our website, you consent to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We collect and process various types of information to provide and improve our webshop and services. This includes:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (processed securely via third-party payment processors)

Non-Personal Information

  • IP Address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Cookies and tracking data (see Section 5 - Cookies and Tracking Technologies)

2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

  • Order Processing & Fulfillment: To process your orders, send order confirmations, provide delivery updates, and manage returns.
  • Customer Support: To respond to inquiries, process refunds, or address any issues.
  • Marketing & Promotions: To send promotional emails, special offers, or product updates (with your consent).
  • Website Improvements: To analyze website usage, improve site performance, and enhance user experience.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. How We Share Your Information

We only share your information when necessary to provide our services or comply with legal obligations. We may share information with:

  • Payment Providers: For processing payments securely.
  • Shipping Partners: To deliver your orders.
  • Service Providers: Who help us operate and improve our website (analytics, hosting, marketing tools, etc.).
  • Legal Authorities: If required by law, court order, or to protect our rights.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Storage and Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online platform is 100% secure, so we cannot guarantee absolute security.

Data is stored securely on servers located in [Country/Region], and we retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on Capsential.com. Cookies help us:

  • Remember your preferences (like shopping cart items)
  • Understand website traffic and user behavior
  • Deliver relevant advertisements

Types of Cookies

  • Essential Cookies: Necessary for website functionality (cannot be disabled).
  • Analytics Cookies: Help us analyze website traffic and usage.
  • Marketing Cookies: Used for personalized advertising.

You can manage your cookie preferences via your browser settings.

6. Your Rights

You have rights regarding your personal data, including:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal obligations).
  • Objection: Object to certain data processing activities (such as direct marketing).
  • Data Portability: Request transfer of your personal data to another service provider.

To exercise any of these rights, please contact us at:
📧 Email: info@capsential.com

7. Third-Party Links

Capsential.com may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

8. Children’s Privacy

Our webshop is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date.

We encourage you to review this Privacy Policy regularly.