Shipping & Return Policy

Shipping Policy

Processing Time

  • All orders are processed within 48 hours (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a shipping confirmation email with your tracking number once your order has shipped.

Shipping Time

  • Our estimated delivery time is 5-10 business days after processing.
  • Delivery times may vary based on your location and external factors such as customs clearance, weather delays, or carrier disruptions.

Shipping Fees

  • Shipping fees are calculated at checkout and depend on your location and order size.
  • Occasionally, we may offer free shipping promotions—these will be clearly stated on our website.

Track & Trace

  • Once your order has been shipped, you will receive a Track & Trace code via email so you can monitor your shipment's progress.

Return Policy

At Capsential, we want you to love your purchase. If you're not completely satisfied, you can initiate a return following the process below.

Eligibility for Returns

  • Returns must be requested within 14 days of receiving your order.
  • Items must be unused, in their original condition, and in the original packaging.
  • Items that are personalized, custom-made, or marked as final sale are not eligible for return.

How to Initiate a Return

  • To start the return process, please email us at:
    📧 info@capsential.com
  • Please include your order number and the reason for your return in your email.
  • We will respond with the return instructions, including the return shipping address.

Return Shipping Costs

  • Customers are responsible for the return shipping costs, unless the item was defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received.

Refunds

  • Once your return is received and inspected, we will notify you via email.
  • Approved refunds will be processed to your original payment method within 7 business days.
  • Please note that shipping fees (if applicable) are non-refundable.

Exchanges

  • We currently do not offer direct exchanges. If you need a different item, please return the unwanted product and place a new order.

Contact

If you have any questions about our Shipping & Return Policy, feel free to reach out:
📧 info@capsential.com